Processing times
Orders placed before 1:00 p.m. ET, Monday to Friday, are picked and packed the same business day. Orders placed after that cutoff, or on weekends and federal holidays, ship the next business day. Peak weeks can add one business day.
You will receive an order confirmation immediately, then a tracking email once the parcel is handed to the carrier.
US shipping rates
| Service | Delivery | Cost |
|---|---|---|
| Standard | 4–7 business days | $4.95 — free over $75 |
| Express | 2–3 business days | $14.95 |
| Alaska & Hawaii | 7–10 business days | $9.95 |
Delivery estimates start when the carrier receives the parcel, not when the order is placed.
International shipping
We ship to Canada and the United Kingdom. Delivery takes 8–15 business days and costs a flat $16.95. Import duties and taxes are the recipient's responsibility and are not refundable.
Tracking and address changes
Tracking usually updates within 24–48 hours of dispatch. If it has not moved for five business days, contact us and we will open a trace with the carrier.
Email us within 12 hours of ordering to change a shipping address. Once a parcel is dispatched we cannot redirect it.
Lost or damaged parcels
If tracking says delivered but the parcel is missing, check with neighbours and your local post office, then contact us within 30 days. If an item arrives damaged, send photographs within 7 days and we will replace it or refund you, including return shipping.