The 30-day window
You have 30 days from delivery to start a return. The parcel must reach the carrier within 14 days of the return authorisation being issued.
Condition requirements
Items must be unworn, unwashed, and free of odours, pet hair, and makeup marks. Original tags must be attached and the item returned in its original packaging where possible. We inspect every return.
How to start a return
- Email [email protected] with your order number and the items.
- We reply within one business day with a return authorisation number.
- Pack the items and hand them to the carrier within 14 days.
Return shipping is $6.95 and is deducted from the refund. If the item is defective, damaged, or incorrect, we cover return shipping.
Refunds
Refunds go to the original payment method within 5–10 business days after inspection. Banks may need a further 3–5 business days to post the credit. Original shipping is not refunded unless the return is our error.
Exchanges
We offer one free size exchange per order within the US, subject to stock. Email us with your order number and the size you need and we will reserve it while your return is in transit. International exchanges are handled as a return plus a new order.
What cannot be returned
- Final-sale items, marked on the product page.
- Items worn, washed, altered, or damaged after delivery.
- Items missing tags or packaging.
- Gift cards.
Damaged or incorrect items: email us within 7 days with photographs and we will make it right.