Privacy policy

Who we are

HikeFuse operates the store at hikefuse.us. For privacy questions, write to [email protected] or use the postal address below.

Information we collect

You give us: name, email, shipping and billing address, phone number, order contents, and support messages.

Payment: card payments are processed by our payment provider. We receive confirmation and the last four digits, but we do not store full card numbers or security codes.

Automatic: IP address, browser and device type, referring page, pages viewed, and visit times, collected through cookies and similar technologies.

How we use information

• Process, pack, ship, and track orders.
• Handle returns, exchanges, and warranty requests.
• Answer questions and provide support.
• Send order updates and, with consent, marketing emails.
• Detect fraud and protect the store.
• Measure and improve the site and our products.
• Meet tax, accounting, and legal obligations.

Cookies

Essential cookies keep the cart, checkout, and account login working. Analytics cookies help us understand which pages are used. Marketing cookies measure advertising where permitted. You can block or delete cookies in your browser; blocking essential cookies will stop checkout from working.

How we share information

We do not sell personal information. We share it only with service providers that help us run the store: payment processors, shipping carriers, email and support platforms, and analytics providers, plus authorities where required by law or a successor in a business transfer.

How long we keep it

Order and transaction records are kept as required by tax and accounting law, typically seven years. Support messages are kept for up to three years. Marketing details are kept until you unsubscribe.

Your rights

Depending on where you live, you may request access, correction, deletion, restriction, or a portable copy of your information; opt out of marketing; and opt out of targeted advertising. California residents may exercise CCPA and CPRA rights, including the right to know, delete, correct, and limit sensitive information. Email [email protected]; we verify your identity and respond within the time required by law.

Security

We use encryption in transit, access controls, and vetted payment processors. No method of transmission or storage is completely secure. If a breach affects your rights, we will notify you and the relevant authorities as required.

Children

The store is not directed to children under 16, and we do not knowingly collect their information. Contact us if you believe a child has provided information and we will delete it.

Contact

Privacy requests and questions: [email protected] or the address below.